Refund Policy

1. RIGHT OF WITHDRAWAL (SEALED, UNOPENED ITEMS)

In accordance with thesection 8 of our General Conditions of Sale and the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.

To be accepted, the returned item must be:
- unused and in the condition you received it,
- sealed and unopened,
- returned in its original packaging, complete.

Customer provides return shipping at customer's expense. We recommend using a trackable shipping method; Sanzalc declines all responsibility in the event of loss of the return package.

No promotional or sale items can be returned.

Once the item is received and its condition verified, the refund will be made to your original payment method within 14 days, or via a credit note (voucher) on simple request.

To exercise this right, contact us at support@sanzalc.com indicating your order number before returning the item to us, to the address:
SANZALC — 13b rue François Herbo, 59310 Orchies, France

2. UNSEALED OR OPENED ITEMS

For reasons of hygiene and health protection, in accordance with article L221-28 of the Consumer Code, no return, exchange or refund is possible for an item whose packaging or cap has been opened, even partially, regardless of the quantity consumed. This exclusion applies to all of our drinks, without exception.

We cannot in fact guarantee the conservation conditions of a product once it has left our supply chain, and therefore its safe return to stock for a next customer.

3. ITEMS NOT ELIGIBLE FOR RETURN

Are not included, in all cases:
- gift cards,
- items on promotion or sales,
- tasting services already carried out.

4. DAMAGED ITEM, UNPICKED-UP PACKAGE, DELIVERY ERROR

These situations do not relate to a return but to a transport or logistics claim. Please refer to our Shipping Policy, which details the procedure and applicable deadlines (immediate complaint for a damaged package, reporting within 30 days for a package not collected).

5. COMMERCIAL ACT (EXCEPT LEGAL OBLIGATION)

Outside the legal framework described in article 1 (therefore beyond 14 days following receipt), Sanzalc may, at its sole discretion and on a case-by-case basis, accept a return and offer a credit (voucher) as a commercial gesture. This possibility does not in any way constitute a commitment on our part and may be refused without justification.

When such a return is exceptionally accepted beyond the legal 14 days, a restocking fee of 5% of the order amount will automatically be charged.

6. DELAYED OR MISSING REFUNDS

If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at support@sanzalc.com.

7. CONTACT

For any questions regarding a return or refund, contact us at support@sanzalc.com.